If the phone number you entered already exists in Duo as the authentication device for another user then you'll need to enter a code sent to that number by phone call or text message to confirm that you own it. You can enter an extension if you chose "Landline" in the previous step.ĭouble-check that you entered it correctly, check the box, and click Continue. Use the number of your smartphone, landline, or cell phone that you'll have with you when you're logging in to a Duo-protected service. Select your country from the drop-down list and type your phone number. We recommend using a smartphone for the best experience, but you can also enroll a landline telephone, a security key, or iOS/Android tablets. Select the type of device you'd like to enroll and click Continue. Step Two: Choose Your Authentication Device Type Step One: Welcome ScreenĬlick Start setup to begin enrolling your device. For the widest compatibility with Duo's authentication methods, we recommend recent versions of Chrome and Firefox. Some browsers do not support all of Duo's authentication devices (for example, Security Keys won't work with Internet Explorer). Supported Browsers: Chrome, Firefox, Safari, Edge, Opera, and Internet Explorer 11 or later. Alternatively, you might receive an email from your organization's Duo administrator with an enrollment link. If your organization is using the Duo Universal Prompt please refer to the Universal Prompt first-time enrollment instructions.Įnrolling Your Phone or Tablet in the Duo Traditional Promptĭuo prompts you to enroll the first time you log into a protected VPN or web application when using a browser or client application that shows the interactive Duo web-based prompt. Step Two: Choose Your Authentication Device TypeĮnrolling Your Phone or Tablet in the Duo Universal Prompt.Enrolling Your Phone or Tablet in the Duo Traditional Prompt.Enrolling Your Phone or Tablet in the Duo Universal Prompt.Ultimately, DUO two-step verification will be required when remotely accessing the following applications: LMS, Intranet/Sharepoint, etc.Ĭontact the ISD Service Desk at 98 if you have questions or issues registering your mobile device with the DUO mobile app.If you do not want to use a mobile device for DUO two-step verification, you can call the ISD Service Desk at 98 each time you need to access the applications above remotely to receive a one-time passcode.You cannot install DUO on Desktops or Laptops. You can install DUO mobile app on Apple iOS devices, Android devices, and Windows phone/ tablet devices.DUO two-step verification is not required when logging-in from UNC Health Care locations, including UNC School of Medicine offices (with the exception of locations at UNC Wayne, UNC Lenoir, and UNC Rockingham, which are not yet on the UNC Health Care Network).March 1: DUO two-step verification required for remote access to MyApps (the updated UNC Health Care Citrix platform), including remote access to the following details: 13: DUO two-step verification required for remote access to VPN. Note that two-step verification will not be required at this time to access email through an email app on iOS/Android. 6: DUO two-step verification will be required for remote access to WebMail ( ). 16: All users already enrolled in DUO will begin seeing DUO two-step verification when using WebMail remotely. Now: DUO two-step verification required to e-prescribe controlled substances.You will see two-step verification prompts based on the schedule below: Rollout schedule for DUO two-step verification: Register your smartphone cell number with the UNC Health Care DUO system by logging-in at and following the instructions.Note: If you are a UNC-Chapel Hill faculty member already using DUO, you can use the same DUO app and set up a separate account (using step #2 below) for accessing UNC Health Care applications. See our DUO instructions and education at. Download the DUO mobile app on your mobile device using the Apple App Store or Google Play.To ensure you are still able to access UNC Health Care applications remotely: Step #2: You will receive a prompt on your mobile device from the DUO mobile app and must confirm the prompt to complete the login process.Step #1: Login with your UNC Health Care account credentials (ID and password) as you would normally.Two-step verification involves the following: Note that you will still be able to login normally while at work using the UNC Health Care network (including from UNC School of Medicine offices). Starting in February 2018, to enhance our information security, UNC Health Care will begin requiring ‘Two-Step Verification’ using the DUO mobile app for Android or iOS when accessing certain UNC Health Care applications remotely (outside of UNC Health Care locations).
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